Your terms and conditions of use

Critical Information:

You must purchase postage insurance, to cover against postage loss..
If you think your purchase needs this.

We are not responsible for Australia post losing your items.

The only way to cover yourself , is with insurance.
$1.50 per $100 of your items cost.

There is 99% chance that your goods will arrive with this, but this will protect you, incase it goes missing.
We have listed a shipping insurance product, in our shipping category. Please buy as much cover to cover your goods.


All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions. may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.

All prices listed on this website are subject to confirmation. will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. reserves the right to limit the quantities of certain items which you, your family or any group can purchase. will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery will notify its customers within 5 business days.

Goods will be shipped via Australia post. Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days


Export Restrictions will deliver to addresses within Australia only. Goods will not be shipped internationally, unless at the disrection of

Privacy is committed to complying with Australian Commonwealth legislation ( governing privacy of personal information by businesses. is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.


Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.

Fraud Prevention

In order to protect you and from fraudulent transactions, may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.


Sciencesupply does not offer cash refunds, only store credit.
 If you have paid for any glassware, and for whatever reason, want a refund, before items are sent, only store credit can be given.
If you order glassware, and can not supply an EUD if requested, then only store credit, is allowable.
If you did not receive your goods, through no fault of sciencesupply, ie, Courier dropped off goods, but your were not home, and hence have been stolen,

or items have been damaged by Aust Post or Courier,

We can only offer Store credit, or replacement of item(s)
This is only common sense . We are not in the business of covering 3rd parties for their Mistakes. We understand that couriers and Aust Post do make mistakes, so we are more than happy to provide store credit only.

Defective items will be replaced. will not process Refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to within 7 days of purchase.

cooling off period offers a 7 day cooling off period on all purchases. To cancel your purchase within this period please follow the cancellation procedure outlined below.

To cancel your purchase, you need to notify of your request to cancel (via phone, email or in person),

IMPORTANT: Your cancellation will not be complete until you have contacted us, and received written confirmation. It is the responsibility of the customer to follow up a cancellation request, no refunds will ever be approved without proof of this confirmation.

In the event that chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded.

Shipping Policy

  • We only ship within Australia, unless previously arranged and at the discretion of
  • Delivery is via third party courier (Australian Post)
  • Shipping address cannot be changed once order(s) has been shipped.
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative, like your work address for delivery.
  • If you are not home at the time of delivery additional delivery charges may apply.
  • Order cannot be cancelled once order has been shipped.
  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery.

Shipping charges are determined by packing size, weight and delivery location