Terms and Conditions:

 

Shipping Policy

  • All shipments are covered by our insurance. Should any item fail to arrive complete and without damage, simply provide evidence of the breakage and a replacement will be shipped to you directly
  • We only ship within Australia, unless previously arranged and at the discretion of ScienceSupply.com.au
  • Delivery is via third party courier (Australia Post)
  • Shipping address cannot be changed once order(s) has been shipped
  • If the delivery is to your home address, it is best to ensure someone is home to receive the goods. If not, we recommend using an alternative such as a work address for delivery
  • Order cannot be cancelled once order has been shipped.
  • Shipping time may vary depending on your location, please allow 2 – 7 days for delivery
  • Shipping charges are determined by packing size, weight, and delivery location

General

All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by ScienceSupply.com.au. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

ScienceSupply.com.au may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Australian dollars and all charges will be processed in Australian dollars.

All prices listed on this website are subject to confirmation. ScienceSupply.com.au will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

ScienceSupply.com.au reserves the right to limit the quantities of certain items which you, your family, or any group can purchase. ScienceSupply.com.au will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, ScienceSupply.com.au will not be responsible for any delays in delivery which are beyond its control. If goods are not available or there is a delay in delivery ScienceSupply.com.au will notify its customers within 5 business days.

Goods will be shipped via Australia Post. Once Payment has been received and processed, goods will be shipped, please allow 7-10 business days

 

Export Restrictions

ScienceSupply.com.au will deliver to addresses within Australia only. Goods will not be shipped internationally, unless at the discretion of ScienceSupply.com.au

 

Privacy

ScienceSupply.com.au is committed to complying with Australian Commonwealth legislation (http://www.privacy.gov.au/) governing privacy of personal information by businesses. Sciencesupply.com.au is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control.

Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.

 

Security

Credit card payments are secured using 128-bit SSL encryption. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.

 

Fraud Prevention

In order to protect you and ScienceSupply.com.au from fraudulent transactions, ScienceSupply.com.au may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. ScienceSupply.com.au also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.

 
Refunds

ScienceSupplydoes not offer cash refunds, only store credit.
If you have paid for any glassware, and for whatever reason, want a refund, before items are sent, only store credit can be given.
If you order glassware, and can not supply an EUD if requested, then only store credit is allowable.
If the carrier service has failed in their duty to deliver your purchases safely you, we cover the cost of replacement or store credit, at our discretion.

Defective items will be replaced. ScienceSupply.com.au will not process Refunds for incorrect purchase or change of mind. All Refund requests need to be made in writing to support@sciencesupply.com.au within 7 days of purchase.